Terms & Conditions

1. Quote Conditions

This quote is subject to the following conditions. Any changes will be charged accordingly:

Any modifications to the original details.
Increase in material costs.
Any machine, pump and/or concrete delays.
Unless specified in writing, the ground must be prepared to the correct height and depth (+/-10mm of sub-grade height) before Crete Construct Pty Ltd commences work. Excessive digging due to incorrect preparation will be charged accordingly.
Unless specified in writing, dirt, debris, sand or other materials moved by Crete Construct Pty Ltd will be dug and stockpiled once only. Any changes will be charged accordingly.
Unless specified in writing, Crete Construct Pty Ltd accepts no responsibility for the removal or dumping of dirt. All associated costs may be passed on in full to the client.
Unless specified in writing, Crete Construct Pty Ltd accepts no responsibility for the checking of formwork, drains, or steel not subcontracted to Crete Construct Pty Ltd. This remains the responsibility of the client and/or other contractors.
Unless specified in writing, the client must supply correct information regarding heights, falls, starting points, depth, width, length, or any other details required for concrete placement. Incorrect information will result in additional charges.

Quotes are valid for 30 days from the date issued.
The client agrees that Crete Construct Pty Ltd may take photographs of works in progress and completed works for self-promotion unless otherwise requested in writing.
These Terms & Conditions apply to all variations and future works for the quoted customer, whether quoted in writing or verbally.
By allowing Crete Construct Pty Ltd to commence work, the client accepts these Terms & Conditions regardless of whether a written quote has been signed.
Crete Construct Pty Ltd may amend its Terms & Conditions at any time. Changes take effect immediately without prior notice.
These Terms & Conditions override any terms provided by the client.

A 50% deposit is required to secure and book in the job.
The remaining 50% is payable immediately upon completion of works, regardless of client satisfaction or dispute. Non-payment will be treated as a debt recovery matter under these terms.
Deposits may be paid via: Call for bank details
Late payments:
- Penalty interest at the WACC rate (90-day RBA rate +10%), calculated monthly from the first day overdue.
- A $75 late fee will be applied for every day the invoice remains unpaid after the due date.
All payment claims are made under the Building and Construction Industry Payments Act 2004.
Services remain the property of Crete Construct Pty Ltd until full payment is received.
Crete Construct Pty Ltd may suspend works until payment is made in full.
All debt collection charges, including agency fees, legal fees, and court costs, will be added to the client’s account and are fully payable by the client.

Completion of works is subject to the client providing reasonable site access. Crete Construct Pty Ltd accepts no responsibility for delays caused by lack of access, interference from other trades, suppliers, or poor weather.
On-site delays outside Crete Construct Pty Ltd’s control of more than 15 minutes will be charged at $75 + GST per person, per hour, calculated in 15-minute intervals.
Waiting times/overtime charges for machinery, pumps, and trucks due to delays caused by the client, other trades, or suppliers will be charged directly to the client.

Any works not included in the quote will be charged as a variation. Variations may be charged verbally without the need for a written quote.
Crete Construct Pty Ltd assumes information provided by the client (heights, falls, measurements, etc.) is correct. Where incorrect information results in rework, Crete Construct Pty Ltd reserves the right to charge $75 + GST per person, per hour, calculated every 15 minutes.
Excavation works: Additional charges will apply for interference outside Crete Construct Pty Ltd’s control, such as rock, poor access, or machine failure.
Extra machine time will be charged at the standard hourly rate plus GST.
Unforeseen Site Conditions: If unforeseen site conditions are encountered (including but not limited to rock, tree roots, rubbish, old slabs, pipes, or underground services), Crete Construct Pty Ltd reserves the right to charge additional costs for removal, disposal, and extra labour or machinery time required.

Defects will not be rectified until full payment has been received.
Crete Construct Pty Ltd is not responsible for damage caused by weather, animals, children, vehicles, or other external factors beyond its control.
Crete Construct Pty Ltd accepts no responsibility for incorrect plumbing, drainage, or other trade-related works, as Crete Construct Pty Ltd is not a licensed plumber or licensed trade contractor in these fields.

Defects must be submitted in writing within 48 hours of discovery.
Crete Construct Pty Ltd requires 14 working days to rectify accepted defects.
No back charges will be accepted unless:
- Three written quotes are provided, and
- Crete Construct Pty Ltd has accepted responsibility in writing.
No additional charges for Saturday, Sunday, or public holiday work will be accepted unless agreed in writing.
Crete Construct Pty Ltd only accepts responsibility for work in progress while employees are on site.
Crete Construct Pty Ltd accepts no responsibility for incorrect plumbing, formwork, or steel placement not performed by Crete Construct Pty Ltd.
Outdated or incorrect plans supplied by the client are the client’s full responsibility.
Verbal instructions given by the client override plans. Any defects arising from these will be the client’s responsibility.
A minimum of 24 hours’ written notice is required for cancellations.
- Less than 24 hours: Full recovery of all costs incurred by Crete Construct Pty Ltd, including subcontractor charges, pump hire, concrete, administration, and staff wages.
Full charges apply for job cancellations where materials or costs have already been incurred.

Crete Construct Pty Ltd complies with all Queensland Workplace Health and Safety (Building and Construction) legislation.
Full details can be found here: https://www.legislation.qld.gov.au/view/pdf/inforce/current/act-2011-018

Property Access: The client must provide safe, clear, and adequate site access for trucks, pumps, and machinery. Crete Construct Pty Ltd accepts no responsibility for damage to driveways, lawns, curbs, paths, fences, or any other property where access is required to complete works. Any additional costs incurred due to poor access will be charged to the client.
Concrete Finish & Cracking: Concrete is a natural product and may crack, discolour, or vary in finish due to weather, curing conditions, or ground movement. Crete Construct Pty Ltd accepts no responsibility for cosmetic cracking, colour variation, or natural imperfections once concrete has been placed.
Client-Supplied Concrete: Where the client orders or supplies concrete directly, Crete Construct Pty Ltd accepts no responsibility for the quality, strength, or suitability of the mix.
Underground Services: The client is responsible for accurately locating and marking all underground services (e.g., water, electrical, gas, stormwater, sewer). Crete Construct Pty Ltd accepts no responsibility for damage to unmarked or incorrectly marked services.
Weather Delays & Damage: Crete Construct Pty Ltd accepts no responsibility for delays caused by weather, nor for damage, discolouration, or cracking to concrete surfaces caused by weather conditions after the pour.